Working with issues

Issues in the sidebar is a two-pane inbox: your issues on the left, the selected conversation on the right. The sidebar badge counts threads with something new for you.

Finding your way around

• Filter pills - All, Open, Resolved.
• Search - by subject or item.
• Each thread shows its item, type, status, and the latest activity.

Replying

Open a thread, type your reply, and attach photos or PDFs if they help. Everything you and our team post stays in the thread, tied to the item - a complete record you can revisit any time, including from the item’s detail page.

Issue statuses

Status	Meaning
Open / Awaiting staff	With our team to review or act
Action required	We need something from you - a photo, a decision, an approval
Resolved	Settled, with the outcome noted in the thread

If something resurfaces after a thread is resolved, just reply again or open a fresh issue on the same item - the history stays attached either way.

Repairs

When a resolution involves repair work, the item’s status shows Out for Repair in your inventory while it is with the repair vendor, and returns to In Storage when it is back on the racks.