Design Loft Tampa Help Center

Design Loft Tampa · Client Portal

How can we help?

Clear answers for every part of the portal, from your first shipment to the final installation.

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New here? Start with the welcome guide·Open the portal ↗

01

Start Here

• Welcome to the portal
• Becoming a client
• Signing in
• Completing onboarding

02

Your Inventory

• Browsing your inventory
• Item details and photos
• Claiming items
• Assigning projects

03

Installs & Pickups

• Requesting an install
• Tracking install requests
• Will-call pickups

04

Billing & Payments

• Invoices
• Payment methods
• Automatic billing

05

Issues & Damage

• Reporting an issue
• Working with issues

06

Notifications

• The notifications feed
• Notification preferences

07

Account & Team

• Your profile
• Passkeys
• Team management

08

Shipping to Us

• Address, hours & the sidemark rule

09

Help

• Frequently asked questions
• Contact and support

Prefer a human?

Call 813-592-4532, Monday-Thursday 10am-3pm. For anything about a specific item, open an issue in the portal - it is the fastest way to reach the team with the full picture attached.

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