Tracking install requests

Installs in the sidebar lists every install request you have made: when you asked, your preferred date, the item count, the service level, and where it stands.

The lifecycle of a request

1. Submitted. Your request lands in our scheduling queue and shows as pending.
2. Scheduled. We confirm a date (one of your proposed dates whenever possible) and the items move to Scheduled for Install in your inventory.
3. Install day. Items go Pulled / Ready, then Out for Install when the truck rolls. Your day-of contact gets updates if you opted into texts.
4. Done. Items are placed at the site and marked Installed; they leave your active inventory list.

You will get notifications at each meaningful step - tune where those arrive in your notification preferences.

Changing or canceling a request

Need to add items, shift dates, or cancel? Contact our team as early as you can and we will adjust the schedule.

Lead time

Install slots fill up, especially end-of-month. Submitting your request as soon as the site date firms up gives your preferred dates the best odds.