Contact and support

We are a small team and we answer fast. There are two halves to how we help:

You file requests in the portal. Installs, pickups, incoming shipments, teammates, payment methods - each one has its own page, most take a couple of minutes, and filing it there means it is dated, tracked, and visible to your whole team and ours instead of sitting in one person’s inbox.
We will walk you through any page in it. Call us with the portal open on your screen and we will go through the form with you, field by field, until it is submitted. Nothing is too small to ask, including which button to click.

Do the first install request or the first pickup with us on the line, and you will not need us for the next one. That is the idea.

Where to find what you want to do

To do this	Go here	Guide
See what we are holding	My Inventory	Browsing your inventory
Download or print your inventory list	My Inventory → Export	Downloading or printing your inventory
Claim a box that arrived unmarked	Items to Claim	Claiming items
Have us deliver and place items	Installs → New Request	Requesting an install
Reserve an install date before items arrive	Installs → Hold a Date	Holding an install date
Have us install pieces you already have	Installs → New Request → Where Are Your Items?	Installing items you already have
Add an item you forgot to a request	Installs → Details → Forgot something? Add items	Tracking install requests
Have your own crew collect items	Will-Call → New Request	Will-call pickups
Change or cancel a will-call you filed	Will-Call → Details	Changing a pickup
Get the signed release for a will-call	Will-Call → Details → Pick-up Release	Your copy of the release
Have us collect items and bring them here	Pickups → Request a Pickup	Pickups
Call off a pickup we are collecting	Pickups → Details → Cancel Pickup	Calling off a pickup
Tell us a vendor shipment is coming	Incoming Shipments	Telling us what’s on the way
Load a whole project’s orders at once	Incoming Shipments → Import an order file	Importing your order list
Add a project	Projects → New project	Assigning projects
Ask for a project to be renamed	Projects → Request name change	Assigning projects
Put an item on a project	Assign a project, on the item	Assigning projects
Ask about one item, or report damage	Issues → Report an issue	Reporting an issue
Look up what something costs	Rates	Rates
Read or print an invoice	Invoices	Invoices
See what one job has cost you	Invoices → Spend by project	What each job has cost you
Get a statement for a single job	Invoices → Spend by project → Statement	A statement for one job
Get every monthly statement split by job	Invoices → Monthly Statements	One statement, or one per project
See why a job is on two invoices	Invoices → View, the note under the job	When a job is on two invoices
Keep a card or bank account on file	Invoices → Add Payment Method	Payment methods
Turn automatic billing on or off	Invoices → Automatic Billing	Automatic billing
Give a teammate a login, or change their access	Team	Team management
Update your phone, addresses, or insurance	Profile	Your profile
Choose which alerts you get, and where	Profile → Notification Preferences	Notification preferences

Invoices, payment methods, and Team are visible to account managers. If you do not see one of them in your sidebar, your account manager can either handle it or change your role - see Team management. Rates is not one of them: the price list is there for everyone on your account.

For anything about a specific item

Open an issue on the item. It gets you further than a phone call, because the conversation stays attached to the item, its photos, and its history, and the whole team sees it immediately - so nobody has to work out which chair you mean.

For the portal itself

If something in the portal is not working right, or you have an idea that would make it better, send it through Portal Support. It goes straight to the team that builds the portal, and their replies reach you in the portal and by email.

Things to hand to us instead

A few things are warehouse or scheduling work rather than screen work. There is no page for these, so just ask and we will take care of them:

Moving or cancelling an install once it is scheduled. Adding items to one you can do yourself, and a whole will-call pickup you can now change yourself - but install dates are still ours to move.
Changing a pickup you have already asked for. Calling one off you can do yourself, right up until the truck goes out. A different address, a different date, or more pieces than you first described is a phone call, because the trip is arranged with a transport company rather than from a form.
Bringing back a piece we already handed over. Your crew collected it, or we installed it, and it turns out to be defective or the wrong thing. Tell us it is coming and bring it to the dock, and we will take it back in and get it to its vendor - see If a piece has to come back.
Putting a tape measure on an older box that was never measured
Photographing a piece you need to see for real before you sign off on it
Correcting the address on an install we have already scheduled
Changing your sign-in email address, or the account’s primary login
Anything about a line on an invoice

Reaching us

Phone: 813-592-4532 - best when you want someone on the line while you work through a page
Web: the contact form on our site
In person: 9208 Palm River Rd. Unit 302B, Tampa, FL 33619 - Monday-Thursday 10am-3pm, Friday by appointment

When you reach out, it helps to have

The project name
The item (its name or the ID from its label), if it is about an item
The invoice number, if it is about billing - it is on the invoice and on the PDF, and it looks like DLT-2026-08-0001
The page you are stuck on, if it is about the portal

That is usually all we need to sort things on the first touch.