Reporting an issue

If an item has a problem - a scratch, missing hardware, or just a question about it - open an issue. Issues are threaded conversations tied to the item, so photos, decisions, and follow-ups all stay in one place instead of scattered across emails.

Opening an issue

Start from either place:

• Issues in the sidebar → Report an issue
• An item’s detail page → Report an issue (the item comes preselected)

Fill in:

1. Item - search your items and pick the one affected.
2. Type - Defect, Missing parts, Question, or Other.
3. Subject - a one-line summary, like “Scratch on the console table top”.
4. Details - what you found. Formatting is supported, so lists and emphasis work.
5. Attachments - photos or PDFs. Pictures make everything faster.

Submit, and the issue opens in our queue - the team is notified immediately.

What happens next

We reply in the thread with next steps: a repair plan, a vendor claim, replacement parts, or an answer to your question. You will be notified when there is something new; see the notifications feed.

Items we flag as damaged during receiving get an issue opened by our team automatically, so you may find a conversation already waiting for you.

Tip

An item’s row in your inventory shows Open issue (or Action required when the ball is in your court) so open threads never get lost.